At Dialnova, we take your privacy seriously. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our services, including voice AI tools, integrations, and support platforms.
1. Information We Collect
- User-Provided Data: Name, email, phone number, and organization details when signing up or reaching out.
- Usage Data: Device type, browser, interaction patterns, and usage statistics for improving product experience.
- Voice & Call Data: Audio recordings, transcripts, and interaction logs (used solely to train and optimize performance).
2. How We Use Your Information
- To personalize and enhance your experience
- For training AI models and improving accuracy
- To provide customer support and manage service delivery
- For communication regarding product updates and offers (opt-in)
3. Data Sharing & Security
- We do not sell your data to third parties.
- Data is shared only with trusted partners for analytics, hosting, and integrations (under strict confidentiality).
- All data is encrypted at rest and in transit, and stored securely on compliant servers.
- For communication regarding product updates and offers (opt-in)
4. Third-Party Integrations
Dialnova may connect with platforms like Google Calendar, CRMs, WhatsApp, etc. Use of those platforms is subject to their respective privacy policies.
5. Your Choices & Rights
- You can access, update, or delete your data anytime.
- You can opt out of marketing communication.
- Contact us for any privacy-related queries at support@dialnova.io
- For communication regarding product updates and offers (opt-in)
6. Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be available on this page.